At Montacour, we are committed to ensuring a fast, reliable, and transparent shipping experience for all our customers. Please review the following guidelines carefully to understand how our shipping process works, what to expect, and your responsibilities as a customer.

Processing Time

• All orders are processed and dispatched within 1-2 business days after purchase from the warehouse, excluding weekends and public holidays.
  
• You will receive a shipping confirmation email with tracking details as soon as your order leaves our warehouse.
  

Shipping Time

• From the moment orders are processed, it takes between 3-6 days for us to deliver your order.

Shipping Fees

• We offer FREE standard shipping on all orders — no minimum spend required.
  
• Expedited or express shipping (if offered) may incur an additional fee, which will be shown at checkout before completing your purchase.

 

Tracking Your Order

• Once your order has left the warhouse and is being shipped, you will receive an email with a tracking number and link to our tracking page.
  
  
• Please allow 24–48 hours for tracking updates to appear after receiving your shipping confirmation.
  
  
• If your tracking information hasn't been updated after 2 business days, feel free to contact our customer support team: support@montacour.com.
  

Shipping Delays & External Factors

While we work closely with our logistics partners to ensure timely delivery, certain external circumstances may cause delays beyond our control, including but not limited to:

• Weather disruptions
• Customs clearance procedures
• Local courier delays
  
• National holidays or strikes
  
• We kindly ask for your patience in such cases.

Address Changes

If you need to change your shipping address after placing your order:

• Contact us immediately at support@montacour.com.
  
• We will do our best to accommodate address changes before your order is processed.
  
• Once the shipping process has started, we cannot guarantee any changes can be made.
  

Failed Delivery / Incorrect Address

If a parcel is returned to us due to an incorrect or incomplete address, or failed delivery attempts, we will notify you via email.

You will have the option to:

• Request a reshipment (additional shipping charges may apply), or
  Request a refund minus original shipping & handling costs (if applicable).
  
• We are not responsible for lost packages due to incorrect addresses entered at checkout.
  

Lost or Stolen Packages

If your order is marked as delivered but you haven’t received it, please:

• Double-check your delivery address.
  
• Check with neighbours or your local post office.
  
• Contact us within 5 business days of the marked delivery date.

Customs, Duties & Taxes

• For international orders, customs and import duties may apply depending on your country’s regulations.
  
• These charges are not included in your purchase price and are the customer’s responsibility.
  
• Montacour is not responsible for delays caused by customs procedures.

Company Information:

Mail: support@montacour.com

Opening Hours:

• Monday to Friday: 9:00 AM – 5:00 PM (CET)
• Saturday & Sunday: 10:00 AM – 4:00 PM (CET)