60-Day Returns

We want you to love every item you order from us. But if something isn’t quite right, we’re here to help.

You have 60 calendar days from the date you receive your order to return your item(s). At this time, we do not offer exchanges — only refunds or store credit (gift cards).

Important: All return shipping costs are the customer’s responsibility, unless the item is faulty or you received the wrong product.

Return Conditions & Eligibility

To ensure a smooth and fair return process, please review the following requirements:

• Returns must be initiated within 60 days of receiving your order.
  
• Items must be unworn, unused, and unwashed, with all original tags and labels still attached.
  
• Items must be returned in sellable condition, free from stains, odours, or damage.
  
• Returns from separate orders must be processed individually. Combining multiple orders into a single return may delay your refund.
  
• All returns are inspected before a refund is issued. Items that do not meet our return criteria will not be eligible for a refund.
  
  

Return Shipping Costs

Unless your item is damaged or incorrect:

• You are responsible for covering the full cost of return shipping.
  
• We do not provide pre-paid return labels (unless for faulty items).
  

Received a Faulty or Damaged Item?

We’re truly sorry if you received an item that is defective or damaged. Please contact our support team immediately at support@montacour.com with:

• Your order number
  
• A description of the issue
  
• Clear photos showing the defect or damage
  

We’ll prioritise your request and cover all shipping costs related to a replacement or refund.

How to Initiate a Return

Returns are easy. Simply follow these steps:

1. Email our customer service at support@montacour.com.
   
2. Include your order number, reason for return (optional) and any relevant photos (if the items are damaged).
   
3. We’ll provide you with a return authorisation and return instructions.
   

Returns sent without prior authorisation may not be accepted or processed.

Refunds

Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed within up to 10 business days, and automatically applied to your original method of payment.

Original shipping costs (if any) and return costs are non-refundable, unless your return was due to an error on our end.

Non-Returnable Items

The following items are non-refundable:

• Worn or washed items
• Items returned after the 60-day return window

Refund processing:

We will refund you within 10 days.

Company Information:

Mail: support@montacour.com

Opening Hours:

• Monday to Friday: 9:00 AM – 5:00 PM (CET)
• Saturday & Sunday: 10:00 AM – 4:00 PM (CET)